The little book of Quality Management for small businesses


A Quality management system can benefit any business, whether it is one person working alone or a multi-national organization.

For some businesses, knowing where to start is a problem and the idea of implementing a formal standard seems too difficult. 

The Little book of quality management for small businesses demystifies quality management by explaining key ideas in simple language and giving practical examples that readers can identify with. 

Based on ISO 9001:2015, it illustrates how simple changes can improve customer service, build reputation and help businesses succeed, whether you are working as a sole trader or leading a large and complex workforce. 

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