Marshall Fleet Solutions breaks new records for contract maintenance
For the first time in the history of FSDF member Marshall Fleet Solutions, the Cambridge based company now has over 12,000 assets running on full repair and maintenance contracts with customers, representing an increase of almost 200% in its contracts work over the past three years.
Commenting on this rapid surge in business George Ralph, managing director at Marshall Fleet Solutions said, “Since 2013, we have experienced a tremendous increase in our contract maintenance business. Earlier this year, we broke the 10,000th asset barrier for the first time but this has now risen to a much higher level with over 12,000 assets currently being managed by our nationwide team.”
George added, “Such an increase in business levels is a challenge for any organisation to absorb and control but it is one that we have been able to handle in our stride through our long heritage of effective mobile engineer support, investment in the correct technology as well as staff training at all levels in the company.”
The 12,000 assets currently on contract maintenance with Marshall Fleet Solutions include transport refrigeration equipment, tail lifts with shutter doors, lifting decks and couplings and LCV fleets.
In the region of 9000 events are handled each month through the company’s dedicated central customer service centre where, on a 24/7 basis, staff deal with a range of events from general service bookings and distress calls through to advice for maintaining full compliance for F-Gas, Loler and MOT requirements.
With a dedicated support team of 148 mobile service engineers and 17 wholly owned service centres across the country, Marshall Fleet Solutions operates one of the largest service support networks in the UK commercial vehicle industry.
“The growth of our contract maintenance business in the past three years is a reflection of the hard work and dedication put in by the Marshall Fleet Solutions team. It doesn’t stop there as we are constantly working on future initiatives to develop additional market-leading support for some of the major issues facing the industry, such as F-Gas, ‘working at height’ legislation and standardisation in the Pharma sector,” commented George Ralph.